Return Policy

Vogt Silversmiths strives to provide exceptional customer service and product satisfaction. If for any reason you do not wish to keep your Vogt purchase, a customer has 30-days to return the product for credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Vogt Silversmiths encourages customers to provide the original packing list that was received with the product or a copy of the packing list.

Please note that custom orders and special orders are not eligible for a refund. If you have a question regarding a custom or special order product, please contact our Customer Service Team, at 800-344-7457.

Exchanges

Vogt Silversmiths would be happy to exchange a purchase. To be eligible for an exchange the item must show no signs of wear damage and must be free from alteration. To request an exchange, please contact Customer Service, at 800-344-7457, to arrange the exchange of product.

If you are in need of an expedited exchange, please note that we are able to process a new order for the appropriate product and a credit will be issued upon the return of the original product.

Gifts

We understand that gifting can be a challenge – please note that a gifted product may be returned for credit or exchange. Please refer to the Returns and Exchange section, above for details.

Shipping

To return your product, you should mail your product to:

Vogt Silversmiths
Attn: Repairs/Returns
1210 Commerce Avenue, Suite 1
Woodland, CA 95776

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we do recommend that you select a carrier that uses a trackable shipping service or purchasing shipping insurance. Vogt Silversmiths is not responsible for product misplaced by carriers during the return trip.

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item. Please note, once the credit has been issued to your credit card account it may take between 5-7 days for the transaction to appear on your account. The duration is based upon the practices of the banking institution and is not within the control of Vogt Silversmiths.

Please contact, Vogt Silversmiths, at 800-344-7457, if the credit transaction does not appear on your statement within 7-10 days.