• If you're dissatisfied with your purchase, you can return it for an exchange or refund (shipping costs are not refundable).
• To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. 
• For repairs, customers cover inbound shipping costs, and Vogt covers the return shipping.
• Last Chance pieces are non-refundable.
• Custom orders and special orders are non-refundable.
• To return your item, mail it to the address below. You MUST include a note with your order number, name, phone number, and reason for return/exchange.
  
  Vogt Silversmiths
  Attn: Repairs/Returns
  1210 Commerce Avenue, Suite 1
  Woodland, CA 95776

Contact Us:

For any questions or concerns, please contact our Customer Service team at 1-800-344-7457 or at info@vogtsilversmiths.com.

Please reference your order number when contacting Customer Service.

• Vogt is happy to exchange your belt if you purchased the wrong size.
• We offer an equal exchange within 30 days of delivery.
• If you purchased a buckle set and requested the tip attached before shipping, you will be offered a maximum of one (1) exchange to correct the size.
• Custom belts are non-refundable and non-exchangeable.
• To exchange your item, mail it to the address below.
  You MUST include a note with your order number, name, phone
  number, and reason for return/exchange.
  
  
  Vogt Silversmiths
  Attn: Repairs/Returns
  1210 Commerce Avenue, Suite 1
  Woodland, CA 95776

Customers cover inbound shipping costs, and Vogt covers the return shipping.

• Vogt Silversmiths offers an unconditional lifetime guarantee on our silver products.
• If your Vogt product shows signs of wear and tear or damage, you can send it in for repair at no additional charge.
• Customers cover inbound shipping costs, and Vogt covers the return shipping.

*Vogt Silversmiths does not offer repair on our leather products unless the item has been purchased recently, in which case we will replace the item free of charge*

• For repairs, mail it to the address below. You MUST include
  a note with your order number, name, phone number, and return shipping address.
  
  Vogt Silversmiths
  Attn: Repairs/Returns
  1210 Commerce Avenue, Suite 1
  Woodland, CA 95776

• If the product is currently carried as a stock item, you may be offered an equal exchange.
• If we are unable to repair your item, we will build you a new piece as close to the original design as possible.
  

• Once a repair item is received and processed, the repair process takes approximately 6-8 weeks.
• You will be sent a postcard with an RA number for reference.
  

*Please note: during high traffic times and holidays, the timeline for repairs can extend past the 6-8 week timeframe.*

• If your Vogt product needs to be returned or exchanged due to an error on our part, we are more than happy to send a call tag to pick up your product. For more information on this process, please contact our Customer Service Team at 1-800-344-7457.
  
• If Vogt Silversmiths is not at fault, the customer is responsible for paying the shipping costs for returning the item.

Order Processing:

• Once you place an order, you'll receive an email confirmation.
• Orders are processed within 1-2 business days.
• For pre-order items, please allow 1-4 weeks for delivery.
• We process and ship orders Monday through Friday in the order they are received.
• Orders placed during holidays or sales will be processed within 3-5 business days.

Shipping Carriers:

• We use UPS and USPS to deliver your order.
• Timely delivery is important to us, and we offer various shipping methods to meet your needs.

Shipping Methods:

UPS Ground: 3-7 business days

UPS 3-Day Select: 3 business days

UPS 2-Day: 2 business days

UPS Overnight: Next business day

Note: PO Box deliveries are via USPS only.

Shipping Charges:

• Free UPS Ground shipping on orders over $200.00.
• Orders under $200.00 and international orders will incur shipping charges at checkout.
• Shipping charges are non-refundable after an order has shipped.

Important Notes:

• Shipping timeframes are estimates and not guaranteed.
• Vogt is not responsible for delivery delays once the package has shipped.
• Vogt is not responsible for package theft after delivery confirmation.

• For all orders over $200.00, Vogt Silversmiths offers free UPS Ground shipping, with the option to upgrade for expedited shipping at checkout.
• All orders under $200.00 and international orders will be required to pay shipping at checkout.

• If there is any issue or error with your order, please contact our Customer Service Team, at 1-800-344-7457, as soon as possible.
• If the order has not been shipped, we can immediately cancel or modify your order to suit your needs.
• If the order has already shipped, you can return or exchange the order once you receive it.

• The first step to start a custom order is visit our Custom Orders page to download the My Custom PDF and sketch out a design. A few buckle shapes are offered as options, and you can also reference any products from our custom gallery or website.
• Once the sketch is complete, send your sketch, material choices and description, along with any photos, to info@vogtsilversmiths.com. After we receive your email, we will contact you as soon as possible with a quote.
• To make the custom process efficient, please try to be as detailed as possible on design, details, and materials. A sample form is available for reference.

• Once Vogt Silversmiths has received your design, we will create a digital mockup.
• A representative from our Customer Service team may reach out to clarify aspects of the design.
• The mockup will also include a quote for your custom order.
• Once the design is approved and payment is received, your custom order will go into production.

• A rule of thumb is order a belt 2" larger than your pant size.
• If you wear a 36" pant, we'd recommend ordering a 38" belt.
• For a definitive size lay your existing belt out flat and measure the distance between the turn back (where the buckle is connected) and the hole you're currently using on that belt.
• All of Vogt’s belts are measured from the turn back to the third/center hole.

• Sterling Silver is an international standard compound of silver containing 92.5% by weight of fine silver and 7.5% by weight of other metals, usually copper.
• Pure silver is too soft and malleable to create long-lasting pieces. By adding a small amount of other metals, the durability of the metal is greatly increased with little effect on appearance.
• Sterling Silver is the best of both worlds.

• All Vogt belts are shipped with a classic Western metal buckle. If you’d like to compliment your new belt with a genuine Sterling Silver Vogt buckle, please see our Buckle Collection.

• If you purchase a belt and buckle set (with a tip) together, please use the "ADD ORDER NOTE" in your cart to let our Customer Service team know whether or not you would like the tip attached.
• If you do not specify, we will NOT attach the tip before shipping.
• Attaching the tip alters the belt, and makes it ineligible for a return, exchange or refund.
• Please make sure you ordered the correct size belt before requesting the tip be attached.
  

• Silver is a metal that can easily tarnish without proper care.
• If you do not intend to regularly wear your buckle, do not store it on a belt.
• It is best to wrap up your silver whenever possible.
• Do not store near anything with sulfur or rubber.
• If your silver does tarnish, try cleaning with a smooth cloth before using metal cleaners or polish.