Shipping

Upon placing an order with Vogt Silversmiths, you will be notified by email that your order has been received. Once the order has been received, your order will be processed within 24 hours, with the exception of an item that is not in inventory. In this situation, the customer will be notified of the status of the order and provided additional information regarding the delivery of product.

Vogt Silversmiths contracts with USPS and UPS carriers to deliver our Vogt Silversmiths products to your home or post office box. 

We understand that the timely delivery of product is important to our Vogt customers and in response to this, we offer a variety of shipping methods to meet your needs. 

Customers are able to select from the following shipping methods:

    1. Saver (USPS 7-10 Delivery)
    2. Premium (3-5 Business Days)
    3. Select (2 Business Days)
    4. Urgent Overnight (Next Business Day)

    If for any reason, a customer is dissatisfied with their selection, the product maybe be returned for credit or exchange deducting the cost of shipping. 

    If a customer, needs to return a product for repair the inbound shipping fees are the responsibility of the customer and Vogt Silversmiths will return the product replacement at our expense. 

    Please contact our Customer Service team at 1-800-344-7457, regarding questions or concerns about our shipping policy.

     

    Returns

    Vogt Silversmiths strives to provide exceptional customer service and product satisfaction. If for any reason you do not wish to keep your Vogt purchase, a customer has 30-days to return the product for credit or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. Vogt Silversmiths encourages customers to provide the original packing list that was received with the product or a copy of the packing list.

    Please note that custom orders and special orders are not eligible for a refund. If you have a question regarding a custom or special order product, please contact our Customer Service Team, at 800-344-7457.

     Exchanges 

    Vogt Silversmiths would be happy to exchange a purchase. To be eligible for an exchange the item must show no signs of wear damage and must be free from alteration. To request an exchange, please contact Customer Service, at 800-344-7457, to arrange the exchange of product.

    If you are in need of an expedited exchange, please note that we are able to process a new order for the appropriate product and a credit will be issued upon the return of the original product. 

    Gifts

    We understand that gifting can be a challenge – please note that a gifted product may be returned for credit or exchange. Please refer to the Returns and Exchange section, above for details.

    Shipping

    To return your product, you should mail your product to:

    Vogt Silversmiths
    Attn: Repairs/Returns
    1210 Commerce Avenue, Suite 1
    Woodland, CA 95776

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item over $75, we do recommend that you select a carrier that uses a trackable shipping service or purchasing shipping insurance. Vogt Silversmiths is not responsible for product misplaced by carriers during the return trip. 

    Refunds 

    Once your return is received and inspected, we will notify you that we have received your returned item. Please note, once the credit has been issued to your credit card account it may take between 5-7 days for the transaction to appear on your account. The duration is based upon the practices of the banking institution and is not within the control of Vogt Silversmiths.

    Please contact, Vogt Silversmiths, at 800-344-7457, if the credit transaction does not appear on your statement within 7-10 days.