Shipping & Returns
Order Processing:
- Once you place an order, you'll receive an email confirmation.
- Orders are processed within 1-2 business days.
- For pre-order items, please allow 1-4 weeks for delivery.
- We process and ship orders Monday through Friday in the order they are received.
- Orders placed during holidays or sales will be processed within 3-5 business days.
Shipping Carriers:
- We use UPS and USPS to deliver your order.
- Timely delivery is important to us, and we offer various shipping methods to meet your needs.
Shipping Methods:
- UPS Ground: 3-7 business days
- UPS 3-Day Select: 3 business days
- UPS 2-Day: 2 business days
- UPS Overnight: Next business day
- Note: PO Box deliveries are via USPS only.
Shipping Charges:
- Free UPS Ground shipping on orders over $200.00.
- Orders under $200.00 and international orders will incur shipping charges at checkout.
- Shipping charges are non-refundable after an order has shipped.
Important Notes:
- Shipping timeframes are estimates and not guaranteed.
- Vogt is not responsible for delivery delays once the package has shipped.
- Vogt is not responsible for package theft after delivery confirmation.
Returns and Repairs:
- If you're dissatisfied with your purchase, you can return it for an exchange or refund (shipping costs are not refundable).
- To be eligible for an exchange or return, your item must be unused and in the same condition that you received it.
- For repairs, customers cover inbound shipping costs, and Vogt covers the return shipping.
- Last Chance pieces are non-refundable.
- Custom orders and special orders are non-refundable.
- To return your item, mail it to the address below. You MUST include a note with your order number, name, phone number, and reason for return/exchange.
Vogt Silversmiths
Attn: Repairs/Returns
1210 Commerce Avenue, Suite 1
Woodland, CA 95776
Refunds:
- Once we receive and inspect your return, we will credit the original form of payment used to make your original purchase.
- Please note that once the credit has been issued to your credit card account, it may take 5-7 days for the transaction to appear on your account. The duration is based upon the banking institution's practices and is not within the control of Vogt Silversmiths.
- Please contact Vogt Silversmiths at 800-344-7457 if the credit transaction does not appear on your statement within 7-10 days.
Contact Us:
- For any shipping questions or concerns, please contact our Customer Service team at 1-800-344-7457 or at info@vogtsilversmiths.com.
- Please reference your order number when contacting Customer Service.
