Shipping & Returns

Order Processing:

• Once you place an order, you'll receive an email confirmation.
• Orders are processed within 1-2 business days.
• For pre-order items, please allow 1-4 weeks for delivery.
• We process and ship orders Monday through Friday in the order they are received.
• Orders placed during holidays or sales will be processed within 3-5 business days.

 

Shipping Carriers:

• We use UPS and USPS to deliver your order.
• Timely delivery is important to us, and we offer various shipping methods to meet your needs.

 

Shipping Methods:

1. UPS Ground: 3-7 business days
2. UPS 3-Day Select: 3 business days
3. UPS 2-Day: 2 business days
4. UPS Overnight: Next business day
• Note: PO Box deliveries are via USPS only.

 

Shipping Charges:

• Free UPS Ground shipping on orders over $200.00.
• Orders under $200.00 and international orders will incur shipping charges at checkout.
• Shipping charges are non-refundable after an order has shipped.

 

Important Notes:

• Shipping timeframes are estimates and not guaranteed.
• Vogt is not responsible for delivery delays once the package has shipped.
• Vogt is not responsible for package theft after delivery confirmation.

 

Returns and Repairs:

• If you're dissatisfied with your purchase, you can return it for an exchange or refund (shipping costs are not refundable).
• To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. 
• For repairs, customers cover inbound shipping costs, and Vogt covers the return shipping.
• Last Chance pieces are non-refundable.
• Custom orders and special orders are non-refundable.
• To return your item, mail it to the address below. You MUST include a note with your order number, name, phone number, and reason for return/exchange.
  
  Vogt Silversmiths
  Attn: Repairs/Returns
  1210 Commerce Avenue, Suite 1
  Woodland, CA 95776

 

Refunds:

• Once we receive and inspect your return, we will credit the original form of payment used to make your original purchase.
• Please note that once the credit has been issued to your credit card account, it may take 5-7 days for the transaction to appear on your account. The duration is based upon the banking institution's practices and is not within the control of Vogt Silversmiths.
• Please contact Vogt Silversmiths at 800-344-7457 if the credit transaction does not appear on your statement within 7-10 days.

 

Contact Us:

• For any shipping questions or concerns, please contact our Customer Service team at 1-800-344-7457 or at info@vogtsilversmiths.com.
• Please reference your order number when contacting Customer Service.