Shipping & Returns
Shipping
Upon placing an order with Vogt Silversmiths, you will be notified via email that your order has been received. Any in-stock items will be processed and shipped within 24 hours. Please note that orders are processed during business hours only. Weekends and holidays are excluded, and your order will be processed the next business day.
Vogt Silversmiths contracts with USPS and UPS carriers to deliver our Vogt Silversmiths products to your home or post office box.
We understand that the timely delivery of product is important to our Vogt customers and in response to this, we offer a variety of shipping methods to meet your needs.
Customers are able to select from the following shipping methods:
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Saver (USPS 5-8 Business Days)
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Premium (3-5 Business Days)
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Select (2 Business Days)
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Urgent Overnight (Next Business Day)
**Please note: All shipping timeframes are estimates. Vogt is not responsible for any delays in delivery once the package has shipped. Vogt is not responsible for package theft if delivery confirmation is received from the carrier. To purchase shipping insurance, please call 1-800-344-7457 and our customer service team will be happy to assist you.**
If for any reason, a customer is dissatisfied with their selection, the product maybe be returned for credit or exchange deducting the cost of shipping.
If a customer, needs to return a product for repair the inbound shipping fees are the responsibility of the customer and Vogt Silversmiths will return the product replacement at our expense.
Please contact our Customer Service team at 1-800-344-7457, regarding questions or concerns about our shipping policy.
Returns
Vogt Silversmiths strives to provide exceptional customer service and product satisfaction. If for any reason you do not wish to keep your Vogt purchase, a customer has 30-days to return the product for credit or exchange.
Last Chance pieces are non-refundable
To be eligible for a return, your item must be unused and in the same condition that you received it. Vogt Silversmiths encourages customers to provide the original packing list that was received with the product or a copy of the packing list.
Please note that custom orders and special orders are not eligible for a refund. If you have a question regarding a custom or special order product, please contact our Customer Service Team, at 800-344-7457.
On the back of your shipping insert includes:
Exchanges |
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Vogt Silversmiths would be happy to exchange a purchase. To be eligible for an exchange the item must show no signs of wear damage and must be free from alteration. To request an exchange, please contact Customer Service, at 800-344-7457, to arrange the exchange of product. |
Gifts |
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We understand that gifting can be a challenge – please note that a gifted product may be returned for credit or exchange. Please refer to the Returns and Exchange section, above for details. |
Shipping |
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To return your product, you should mail your product to: |
Refunds |
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Once your return is received and inspected, we will notify you that we have received your returned item. Please note, once the credit has been issued to your credit card account it may take between 5-7 days for the transaction to appear on your account. The duration is based upon the practices of the banking institution and is not within the control of Vogt Silversmiths. |