Upon placing an order with Vogt Silversmiths, you will be notified by email that your order has been received. Once the order has been received, your order will be processed within 24 hours, with the exception of an item that is not in inventory. In this situation, the customer will be notified of the status of the order and provided additional information regarding the delivery of product.
Vogt Silversmiths contracts with USPS and UPS carriers to deliver our Vogt Silversmiths products to your home or post office box. 
We understand that the timely delivery of product is important to our Vogt customers and in response to this, we offer a variety of shipping methods to meet your needs. 
Customers are able to select from the following shipping methods;
 Saver (USPS 7-10 Delivery) 
 Premium (3-5 Business Days) 
 Select (2 Business Days) 
 Urgent Overnight (Next Business Day)
If for any reason, a customer is dissatisfied with their selection, the product maybe be returned for credit or exchange deducting the cost of shipping.
If a customer, needs to return a product for repair the inbound shipping fees are the responsibility of the customer and Vogt Silversmiths will return the product replacement at our expense.
Please contact our Customer Service team at 1-800-344-7457, regarding questions or concerns about our shipping policy.